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To set up a Call queue, in the Teams admin center, broaden, select, and after that select. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, choose the button to add a resource represent this Call queue.

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Select the button beside the resource account you want to designate to this Call queue. At the bottom of the pane, choose the button. If you require to develop a resource account: Under, select the button to add a resource represent this Call queue. On the pane, search for any set of letters to pull up the results dropdown.

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On the pane: Key in a descriptive. Representatives see this name when a call is provided to them. Enter a detailed for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button. On the pane, select the button. Agents see the resource account name when they get an incoming call.

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Assign outgoing caller ID numbers for the agents by defining one or more resource accounts with a phone number. Representatives can pick which outgoing caller ID number to utilize with each outgoing call they make. Within the Calls App, representatives can utilize their Call Queue (CQ)/ Auto Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to allow representatives to utilize for outgoing caller ID functions. Select the button next to the resource account with a designated telephone number. Select the button at the bottom of the pane. If you don't have a resource account with a designated telephone number: Under, select the button to include a resource account.

Select the button at the bottom of the outcomes. On the pane: Enter a descriptive. Agents see this name when a call is provided to them. Type in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button.

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After you've developed this brand-new resource represent calling ID, you'll still need to: Choose a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you enable them. As soon as you've selected a language, select the button at the bottom of the page. Define if you wish to play a greeting to callers when they get here in the line.

The uploaded recording can be no larger than 5 MB. If you choose, the system reads the text that you type (as much as 1000 characters) when the Call queue answers a call. Keep in mind When using Text to Speech, the text must be gone into in the language chosen for the Call queue.

Groups supplies default music to callers while they are on hold in a line. The default music supplied in Teams Call lines is devoid of any royalties payable by your organization. If you wish to play a particular audio file, select and submit an MP3, WAV, or WMA file. Note You are accountable for separately clearing and securing all necessary rights and consents to use any music or audio file with your Microsoft Teams service, which may consist of copyright and other rights in any music, sound impacts, audio, brands, names, and other material in the audio file from all appropriate rights holders, which may include artists, actors, entertainers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management companies and any other celebrations who own, control or certify the music copyrights, sound effects, audio and other copyright rights.

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Evaluation the prerequisites for including agents to a Call line. You can amount to 200 agents through a Teams channel. You must belong to the group or the developer or owner of the channel to add a channel to the line. To utilize a Teams channel to manage the line: Select the radio button and choose (overflow phone answering service).

Select the channel that you wish to utilize (only standard channels are totally supported) and select. The following clients are supported when utilizing a Teams channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac customer Keep in mind If you use this choice, it can take up to 24 hr for the Call line to be totally operational.

You can include up to 20 representatives separately and as much as 200 representatives through groups. If you desire to add private users or groups to the queue: Select the radio button. To to the line: Select, look for the user, choose, and after that choose. To to the queue: Select, look for the group, select, and then select.

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Keep in mind New users contributed to a group can use up to eight hours for their first call to get here. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be added as agents to the Call line. Crucial Known issue: Designating personal channels to Call lines When utilizing a private channel calls will be dispersed to all members of the group even if the private channel just has a subset of staff member.

reduces the quantity of time it considers a caller to be linked to a representative after the agent accepts the call. For conference mode to work, agents in the Call line need to use among the following clients: The current version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later Agents' Teams accounts need to be set to Groups, Just mode. Representatives who do not meet the requirements aren't included in the call routing list. We advise enabling conference mode for your Call queues if your representatives are using compatible customers (overflow virtual receptionist). Tip Setting to is the suggested setting. overflow answering service. Once you've selected your call addressing alternatives, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Business Server. Conference mode is required if Groups users require to consult/transfer calls with Call lines. Representatives might hear the configured music on hold in queue for up to 2 seconds when first joining the call.

If you need to utilize Conference mode, choose,, or as the. If you require to use Attendant routing, set Conference mode to. Keep in mind If Compliance recording is enabled on the representatives, the mix of and isn't supported. If you need to use, select,, or as the.

When using and when there are less calls in line than offered representatives, only the very first 2 longest idle representatives will be provided with calls from the queue. When using, there might be times when a representative gets a call from the queue shortly after ending up being not available, or a short delay in getting a call from the queue after appearing.